Frequently Asked Questions

Will you be offering 1:6 Scale (GI Joe/Action Figure) items or smaller scale military miniatures?

One Sixth scale western items are one of many ongoing projects. To check the admittedly slow progress of this project please see the One Sixth (1:6) Scale items page. Meanwhile, some of our existing items may prove useful.

However, if you have a suggestion for a specific item or product, please be sure to drop us a note in the Suggestion Box.


Why don't you have English Saddle Kits and will you ever offer them?

Well... it's like this... there simply isn't enough time and energy to go around to develop all of the new products we'd like to be able to offer. Additionally, part of the issue revolves around being able to secure a reliable source of the right type of leather best suited for such a kit... something we've not found as yet. Rest assured, we do keep looking for the right leather and items, and we do have plans at some point to release an English Saddle Kit. We just aren't sure when that will be.


What Happened to the "Carving Miniature Saddles" Book?

It is currently in progress. However, writing how-to texts is a very meticulous undertaking, and takes time to coordinate an entire volume. We'll announce further information about this book as it develops later this year.


Will you ever offer Little Bits and Stablemate sized items?

Depending upon the exact item, the fact is that the manufacturing technologies we have access to simply are not well suited to extremely small items... at least not those that are expected to work, be adjustable, and so forth. There are a few items though, that are still "doable" in those smaller scales, and we do have plans to pursue that further at a later date.


Will you ever offer Micro-Mini sized items?

No. We're not quite that insane.


What happened to the Nickel and Gold Plated Pewter Cast Parts?

Unfortunately, plating services for cast pewter items are unavailable to us at this time.


How long will it take for my order to arrive?

Usually it takes a day or three to get your order processed and out the door. However, if there are questions or problems with your order, it can take longer, if we need to contact you, and we can't get hold of you!
Please note however, that we ship most things via US Postal Service. Once your order leaves our hands, there is no way for us to know when it will arrive to your doorstep. Most orders will arrive within 7 days of being shipped, and most Priority orders will arrive in 2-3 days. However, even the Post Office won't guarantee when a Priority package will arrive-- and on rare occasions it can actually take up to 30 days!


How come you don't offer Overnight Shipping?

Well, the fact is, we are located so far out in the sticks, it actually takes 2 days to get an overnight shipment to anywhere!

Due to our location, we have to call in pickups for overnight shipments the *day before*... so while we can ship via FedEx, generally speaking, you're going to pay a lot more and likely will only receive your order a day sooner than you would with Priority Mail.


There's a problem with the order I just received... now what do I do?

Get in touch with us, via phone, fax or email and let us know what the problem is, and we'll get it taken care of as soon as possible.


How long has Rio Rondo been in business?

Believe it or not, 2003 marked Rio Rondo's 20th Anniversary! Of course, things didn't start out as they are now... in the beginning, Carol did a lot of custom finished tack and models. The kits and parts didn't come along until 1988-1991, but they allowed a lot more people to learn to make tack on their own.

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