How long will it take for my order to arrive?

Usually it takes a day or three to get your order processed and out the door. However, if there are questions or problems with your order, it can take longer, if we need to contact you, and we can't get hold of you!

Be sure to set your spam filters to "WHITE LIST" or "APPROVE" email from addresses

and check your spam filters.

Orders ship via US Postal Service. Once your order leaves our hands, there is no way for us to know when it will arrive to your doorstep, although we do try to email you a tracking number. (Another reason to check your spam/junk mail settings!)
Most orders will arrive within 7 days of being shipped, and most Priority orders will arrive in 2-3 days. However, even the Post Office won't guarantee when a Priority package will arrive — and on rare occasions it can actually take up to 30 days!

I want to pay with PayPal, but I never got an email back after I ordered

We usually invoice your order and email you with the total and a link to paypal within 24-48 hours. Check your spam filters/folders and other folders that your email service might sort things into (especially Gmail, and Yahoo.)

It's also possible you mis-entered your email address, which means you won't get the initial automated response from the server. If you are a new customer, we won't know your email address in order to send you anything.

Gmail and Yahoo seem to change their spam-filter algorithms every 60-90 days or so, and have a nasty habit of re-flagging our emails as spam or trash.

How come you don't offer Overnight Shipping?

Well, the fact is, we are located so far out in the sticks, it actually takes 2 days to get an overnight shipment to anywhere!

Due to our location, we have to call in pickups for overnight shipments the *day before*... so while we can ship via FedEx, generally speaking, you're going to pay a lot more and may not receive your order any sooner than you would with Priority Mail.

There's a problem with the order I just received... now what do I do?

Get in touch with us, via phone or email and let us know what the problem is, and we'll get it taken care of as soon as possible.

Can you keep my Credit/Debit Card information on file for me?

Yes, but you have to specifically request that we do so. We do not store such info electronically, but do it the old-fashioned way... handwritten and in a physical lock-box.

How long has Rio Rondo been in business?

Believe it or not, 2018 marks 35 years in business! Of course, things didn't start out as they are now... in the beginning, Carol did a lot of custom finished tack and models. The kits and parts didn't come along until 1988-1991, but they allowed a lot more people to learn to make tack on their own.

Will you be offering 1:6 Scale (GI Joe/Action Figure) items or smaller scale military miniatures?

One-Sixth scale western items are one of many ongoing projects. To check the admittedly slow progress of this project please see the One Sixth (1:6) Or "Action" Scale items page. Meanwhile, some of our existing items may prove useful.

Why don't you have English Saddle Kits and will you ever offer them?

Well... it's like this... there simply isn't enough time and energy to go around to develop all of the new products we'd like to be able to offer. At one point, we thought we would, but as it turns out there are plenty of excellent how-to references and instructions and so forth available on the internet that you may find useful. So the short answer at this point is: not in the foreseeable future.

What Happened to the "Carving Miniature Saddles" Book?

It is currently on indefinite hold. Writing how-to texts is a very meticulous undertaking, and takes time to coordinate an entire volume. We'll announce further information about this book when we have information about it.

Will you ever offer Micro-Mini sized items?

No, sorry.

What happened to the Nickel and Gold Plated Pewter Cast Parts?

Unfortunately, plating services for cast pewter items are unavailable to us at this time.